Identify opportunities. Uncover risk.
Today’s modern, mobile and social workforce operate in an ever more complex and digital world, where you use a myriad of channels and systems to communicate and operate your business.
Many of your systems rely on manual inputs, which means you are missing data and interactions from unstructured communications that sit outside your systems. If you’re using incomplete and inaccurate data, you don’t have a complete view of your enterprise on which to base your decisions and actions.
Real-time data to drive your next best action.
Identify trends and uncover hidden revenue-generating insights.
Understand client preferences to tailor your service effectively.
Synapse understands automatically each client engagement, including trends and preferences in real-time. An essential component in delivering exceptional customer experience, building strong relationships, whilst understanding what clients are interested in.
- Deliver on key relationships
- Predict churn for actions to mitigate client loss
- Discover new opportunities within your existing client base
- Measure engagement variations across every contract, product and all subject areas
The system converts your data into the “Next Best Action” providing sales professionals and client relationship managers with live actionable insights that will accelerate commercial activity and client account retention to maximise revenue-generating opportunities.
Synapse delivers accurate, real-time data that will help prevent you from losing clients. Intuitive and unobtrusive dashboards delivering insights derived from across your structured and unstructured interactions.
- Immediately visualise declining engagement rates and understand why
- Instantly assess all incoming and outgoing communication
- Visibility of accounts at risk, and recommended actions to mitigate risk
- Refine and personalise content to match your client needs and interests
Synapse integrates seamlessly into existing technology
Structuring unstructured communications and measuring relationships without ever disrupting employees. All delivered to your preferred device.